[expand title=”Q. What type of drawing files do I need to provide in order to get a quote?” expanded=”true”]A. We prefer to receive all drawings in either .pdf or .jpeg format. We are also able to open CAD files that are submitted in .dwg format.[/expand]
 
[expand title=”Q. What type of artwork file do I need to submit for production?”]A. We are able to accept .eps, .ai, .pdf and .jpeg files. Please make sure that the file are high-resolution. Also, please submit all .eps, .ai and .pdf files “SAVED AS OUTLINES” to prevent the fonts from automatically converting to one of our default fonts.[/expand]
 
[expand title=”Q – My artwork file is over 5 MB. Can I still e-mail it?”]A. Please send the file to our ftp site. The link is https://www.hightail.com/u/ProductID[/expand]
 
[expand title=”Q. We don’t have artwork or a formal drawing. Can your staff handle the design and layout for me?”]A. We are able to provide this service to you as we have a full-service in-house Art Dept. The cost to provide this service will be quoted based on the amount of work involved.[/expand]
 
[expand title=”Q. Do you send artwork proofs for approval?”]A. We will e-mail[/expand]
 
[expand title=”Q. Do your products meet military specifications?”]
A. Yes, we are able to produce nameplates, decals and labels IAW A-A-50271, MIL-DTL-15024F, MIL-DTL-19834C, and MIL-DTL-43719D. Please inquire if there are other specifications that are needed and we will advise if they can be met.[/expand]
 
[expand title=”Q. Can I get a certificate of conformance (C of C) with my order?”]A. We offer C of Cs at no charge for all orders where drawings have been submitted. Shelf-life information and material certification will only be provided upon request.[/expand]
 
[expand title=”Q. What is your standard lead-time?”]A. Most orders are quoted as 2-3 week delivery after receipt of order (ARO) including new orders or repeat items where artwork changes are needed . Many times exact repeat orders can be produced quicker. Additionally, we keep inventory of many of the items that we produce. In these cases we are able to make a partial shipment within a 24 hour period after the order is placed.[/expand]
 
[expand title=”Q. Do you offer Rush Service?”]A. We try to accommodate requests for expedited delivery. We will add charges for Premium Delivery if overtime is needed in order satisfy a particular requirement. This additional charge will be communicated to you when the expediting request is made.[/expand]